UTalk Unlimited Promised a service and $200 in gas vouchers I never recieved They withdrew over $140 out of my account in Jan. 04 and still owe it back to me! Las Vagas Nevada
I was contacted by a company used as a tool (I missed writing the name down). The consultants name was Angel Nickel ID#4957, 1-800-278-7009 on Dec.26 2003. I went through several recordings of what I was agreeing to try as a service and what I did not want to try. I was given the tracking # 0236388. I was to have 10 days to look over the information I would receive on UTalk Unlimited. If I did not want to continue the service I would be refunded the $1.95 withdrawn 12/26 processing fee and the initial cost of $139.90 that ended up being withdrawn 1/08/04 since I never received any information to have a company # to cancel the service. I was suppose to receive $200. in gas vouchers just for trying UTalk service.
I received a postcard in the mail from UTalk Unlimited stating their Customer Service # changed to 800-207-0174. I have been calling it almost weekly. When I asked why they could withdrawl from my account but can't credit my account back I just got a run around about how its handled at their corporate office by refunding with checks but only they have access to contacting them. I am given the same line that "a check has been issued" BUT when you make them give you definitions of thier wordy answers you find out "but not cut and mailed". I am told each time "you will receive your check in 6-10 days" and talk to me as if I'm crazy when I tell them I've been told that since Jan.
I spoke to an Andrew ID#6117 on 3/24/04 and finally got the names of 2 supervisors, Josh and Martin (who only work on weekdays). When I asked Jessica, ID#5357, on 4/8/04 to speak to one of them she stated "Josh was on another line and would only tell me the same things".
This is where it stands as I type. Please let me know if there is still hope of getting back my money that was taken from me for a service that was never provided to me.
Dana
Menasha, Wisconsin
U.S.A.
6 Updates & Rebuttals
Dale
Waxahachie,Texas,
U.S.A.
Keep Trying.. file with the FBI -- the price of OUTSOURCING
#7Consumer Comment
Wed, June 23, 2004
Dana,
Just keep in there and keep calling their Customer Service number and tell them that you have filed with the FBI, and other law enforcement agencies. Tell them that you want them to log that into their call log and then have them read it back to you to make sure they put it in there.
All their C.S. department is a call center they hire oversea's. Those people don't actually work for these companies it is only a call center. Just keep in there and please if you haven't yet file with the FBI at fbi.gov.
We finally received our money but it took it a while. Too long in fact but we got it. And if you get some checks from them please wait until they clear the bank. The first 2 sets of checks we got bounced and were from different banks. Just keep after them. Don't let these A-$%^& get away with this. Please keep us posted here.
Dana
Menasha,Wisconsin,
U.S.A.
STILL NOTHING!!! only get the same run around
#7Author of original report
Tue, June 22, 2004
Since I filed my report I have tried the advice I have received. I went to my bank, First Federal and tried to file a Fed. Regulation E form only for them to only say they couldn't because of it being more then 60 days. All we could do was open a new account. I filed a report with our local police station only to have heard back nothing.
I continue to call Utalk Unlimited to only get the same run around.
I am fed-up but still tring. Anyone else having any luck? I'm game for a lawsuit action but it sounds as if there needs to be enough reports. Looks like theres more then enough to me!!
Dale
Waxahachie,Texas,
U.S.A.
Keep On Them
#7Consumer Comment
Thu, April 15, 2004
Keep calling the Customer Service # and keep after them and everytime you call tell them that you have contacted the Nevada Attorney Generals Office and the US A.G's office, the FBI and I really would contact these people. Also tell the CS rep that you are going to contact the Nevada Legislators which you can email them. Just look in the Nevada Government web site and you can get the names of about 10-15 state lawmakers. But tell the CS rep to make sure that they put this in your profile that they keep. Also to expedite everything. Also when and if you receive your checks put them through collections and not just deposit them into your account. Trust me I know. The first set they sent bounced and caused us more headaches. It might cost you about $10.00 for each collection but that is better than the overdraft charges. These people are scammers don't let them run you over.
Dale
Waxahachie,Texas,
U.S.A.
Keep On Them
#7Consumer Comment
Thu, April 15, 2004
Keep calling the Customer Service # and keep after them and everytime you call tell them that you have contacted the Nevada Attorney Generals Office and the US A.G's office, the FBI and I really would contact these people. Also tell the CS rep that you are going to contact the Nevada Legislators which you can email them. Just look in the Nevada Government web site and you can get the names of about 10-15 state lawmakers. But tell the CS rep to make sure that they put this in your profile that they keep. Also to expedite everything. Also when and if you receive your checks put them through collections and not just deposit them into your account. Trust me I know. The first set they sent bounced and caused us more headaches. It might cost you about $10.00 for each collection but that is better than the overdraft charges. These people are scammers don't let them run you over.
Dale
Waxahachie,Texas,
U.S.A.
Keep On Them
#7Consumer Comment
Thu, April 15, 2004
Keep calling the Customer Service # and keep after them and everytime you call tell them that you have contacted the Nevada Attorney Generals Office and the US A.G's office, the FBI and I really would contact these people. Also tell the CS rep that you are going to contact the Nevada Legislators which you can email them. Just look in the Nevada Government web site and you can get the names of about 10-15 state lawmakers. But tell the CS rep to make sure that they put this in your profile that they keep. Also to expedite everything. Also when and if you receive your checks put them through collections and not just deposit them into your account. Trust me I know. The first set they sent bounced and caused us more headaches. It might cost you about $10.00 for each collection but that is better than the overdraft charges. These people are scammers don't let them run you over.
Dale
Waxahachie,Texas,
U.S.A.
Keep On Them
#7Consumer Comment
Thu, April 15, 2004
Keep calling the Customer Service # and keep after them and everytime you call tell them that you have contacted the Nevada Attorney Generals Office and the US A.G's office, the FBI and I really would contact these people. Also tell the CS rep that you are going to contact the Nevada Legislators which you can email them. Just look in the Nevada Government web site and you can get the names of about 10-15 state lawmakers. But tell the CS rep to make sure that they put this in your profile that they keep. Also to expedite everything. Also when and if you receive your checks put them through collections and not just deposit them into your account. Trust me I know. The first set they sent bounced and caused us more headaches. It might cost you about $10.00 for each collection but that is better than the overdraft charges. These people are scammers don't let them run you over.