Complaint Review: UTSAV Sarees

Four items of clothing were selected from the online store, the process through to payment was not fully completed but following supply of banking details nevertheless payment went through.  I accepted this at the time as an error on my part and awaited supply of items. The date of withdrawl from account was 30/9/2010.
Some problems were experienced with the choice of garments not being available in a full range of sizes and there was a considerable delay before items arrived 17/12/10 by Amex Courier at the wrong address.  Also, the address on the parcel of the sender does not match the address on the internet or email correspondence. It appears to be from a company Ramprgit Bhacat, and the address as 58/u Gali No 29 T.K. Bad Extn No 110019.  The invoice that accompanied the clothing stated the cost as $40 although payment was $128.74.  The clothing did not fit, the chest measurement was 32 and the size ordered was 38.  
Following correspondence the clothing was returned and for one of the items a change in style was selected.
The cost of postage from Australia to India was $30.75 which Utsav had agreed to further credit me.
There was another lengthy wait and considerable correspondence again before the second parcel arrived by Amex Courier, again at the wrong address on 15/3/2011. I emailed UTSAV on the 16th questioning when the garments would arrive and received a response that the goods had already been delivered.  That evening I received a call from the address to which it had been delivered that they had a parcel for me, which I picked up the following morning.  This time although the garments did fit they were not in the advertised material, silk, but a synthetic fibre which was tested following being hand washed and which then burnt when being ironed on the setting usually used for silk.
Utsav have a policy of return and refund advertised on site which I thought granted me cover and I requested a refund this time.  A number of email requests for this have been completely ignored and there has been no reply to my request.
I strongly advise not dealing with this company on any level. A list of names of apparent employees that have signed correspondence are:  Sanjana, Rituparna, Nabanita, Sangeeta, Sugata, Yashika, Ruth, Shalini, Shakti, Shreelata, Sohan, Rawat