Complaint Review: UVS PreLitigation

I don't answer unknown numbers on my phone. So I let it go to Voicemail. Here is the transcript:

"Hello. My name is Jennifer Brooks. I am calling in reference to a fax order for delivery to the address on record for (computer says my name) **** ****. This is the final attempt, please return my call as soon as possible for proper delivery of these documentation, at 1-855-334-5624 regarding this matter."

Called the number back using a caller ID spoofer. A woman answered the phone. I had to ask her several times the name of the company and her name. She finally told me the name was "UVS Pre-Litigation Services" but never gave me her name.

I asked what her company was licensed to do and where, and she stated they "they handled legal matters in your county before they go to court to try to settle the issue."

I then asked for a corporate name and number and she stated that "Due to the nature of our business, we do not give out that information." I told her that by law, if she is asked for corporate information, she must provide it. She stated that she "couldn't give me information she did not have."

I asked for a supervisor and she told me that the supervisor "would tell me the exact same thing."

I was placed on hold for about 30 seconds and then the call disconnected.

Called back, same woman answered. Told her she was just speaking to me and I was disconnected after asking for a supervisor. She then told me the "Supervisor was in a meeting and unavailable."

I asked when the Supervisor would be available, she stated: "probably not until tomorrow morning."