Complaint Review: Vacasa Icicles Ski Chalet Sugar Mountain

We rented a house through Vacasa at 146 Mossy Creek Lane on Sugar Mountain, NC.  It was not clean on our arrival at 4 PM on December 26. Vacasa customer Service was notified of the problem within an hour of us checking in. We also received notification that the hot tub was not working and no ETA when it might be fixed. We are skiing and rented the house for the hot tub amenity. The game room was not in working order but not listed as so. We flew in from all around the country and were unable to find another lodging, forcing us to stay in unsanitary living conditions. As we checked out the property was still not cleaned by a cleaning service.