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  • Report:  #1509425

Complaint Review: vacasa

vacasa vacasa Calfornia This company is the worst I've ever worked with

  • Reported By:
    russell — United States
  • Submitted:
    Sat, June 26, 2021
  • Updated:
    Thu, July 01, 2021

I setup a vacation on Airbnb with this Vacasa company and 2 hours before we were supposed to checkin they cancelled our whole vacation. When I called they have zero emotion and just cancelled our whole vacation. Stay away from this company. They even confirmed the prior day and then last minute after we drove down to them they cancelled us. We had no where to go and were in a totally different place. Never go with this company. 

https://www.vacasa.com/

https://www.vacasa.com/office-locations

1 Updates & Rebuttals


russell

California,
United States

They got my yelp review removed

#2Author of original report

Wed, June 30, 2021

  Hello,

We're reaching out to let you know that our moderators removed your review of Vacasa.

We typically remove reviews that reveal personal, non-public information, like someone's home address or phone number.

In this case, it looks like you've included someone's private details into your review. Your review text is copied for reference below, and we hope you'll continue to share your experiences on Yelp while keeping the Content Guidelines in mind.

To learn more, check out our Content Guidelines (https://www.yelp.com/guidelines).

Flagged Content:
I setup a vacation on Airbnb with this Vacasa company and 2 hours before we were supposed to checkin they cancelled our whole vacation. When I called they have zero emotion and just cancelled our whole vacation. Stay away from this company. Here is what it looked like when they messaged me:

https://drive.google.com/file/d/13Pu-zl1yQJd2XTUTCIeFeN0joyd0Ju4G/view?usp=sharing

 


Regards,

Yelp Support
San Francisco, California

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