Complaint Review: Vacation Express

Royalton Negril:

Subject: FW: Sunwing - Invoice for Reservation #1357267

I have many comments/concerns/complaints from this trip, but the bottom line is that the Royalton Negril vacation package I bought through Vacation Express/Sunwing did not have me down as having any resort credits, while it was supposed to include $300 in resort credits.

I went to the front desk three days in a row, and on the third day they finally gave me a voucher for the resort credits, but I was unable to use any of them because it was my final afternoon at the resort and I had already completed spa and dinner reservations where I could have used them. I wasted over an hour of vacation time trying to get these.

Not the way I wanted to spend my holiday...  And, the description of the resort credits on the attached did not match the same credits you offered (for example, the attached says a $30 romantic meal credit, but there was no voucher for this).

Kevin Clark