Complaint Review: VACATION REDEMPTION CENTER

WHILE VISITING VA BEACH WE WERE GIVEN A COUPON STATING WE HAVE A 5 DAY 4 NIGHT CRUISE FOR TWO. AFTER CONTACTING THE VACATION REDEMPTION CENTER I WAS TOLD THE CRUISE WAS NOT FREE AND IT ONLY DISCOUNTED THE CRUISE BY $400.00. THE COUPON CLEARLY STATES COMPLIMENTARY FOR TWO.

I WENT ON AND BOOKED ANYWAY PAYING IN FULL. I RECEIVED A CALL ON YESTERDAY STATING I NEEDED TO GIVE UP MY ROOM FOR SOMEONE ELSE. I'VE CONTACTED THE REP WITHOUT A RESPONSE. I HAVE BEEN HOLDING FOR A SUPERVISOR FOR OVER AN HOUR. THIS IS REDICULIOUS NEVER AGAIN.