Complaint Review: Vacationplay

On June 27, 2009 my wife and I found what we thought was a great vacation package for 3 nights and 4 days in Gatlinburg Tennessee. We contacted the 800 number to get more information the Rep. Aaron (no last name) explain what the package consisted of and we said we want to talk it over and that we would get beck with him. He was very persistent and calls us back leading us to believe that it was a limited offer if we did not respond today. He also convince us if we change our mind we could cancel 72 hours before our arrival and our credit card wouldn't be charge. We reluctantly gave him our credit card number; he said we would receive a confirmation e-mail. I did not check the e-mail because we had a family emergency. The last thing on our mind was cancelling the so called reservation. When I received the information in the mail from the resort the following Tuesday I cancelled the reservation and the clerk said no problem we will send a cancellation e-mail and your credit card will not be charged. When I did not receive a cancellation notice I got suspicious. So on June 30, 2009 my wife contacted Vacation play and talked with Aaron he told it's too late to cancel you agreed to the package and we charged you $349 non-fundable. I called back and explained to a so called supervisor that we were misled and we want our money back. She said you will not get the money back it was an agreement if you would of read your e-mail it clearly states the money is non refundable. I asked for name of the Corporation and a person that could help me and she would not cooperate. I feel that this is fraudulent just short of embezzlement is there anything I can do to get my money back in these times every penny counts.

Scott
coral springs, Florida
U.S.A.