Complaint Review: Vacations Made Easy

My husband and I booked tickets to a show online via www.vacationsmadeeasy.com.  We were sent an email stating we would receive an additional email with printing directions.  I assumed it was printing directions for printing our tickets.  What I received was an email giving directions on how to get to their offices in order to pick up the tickets.  

On the way to Branson, my husband and I had car trouble which necessitated being towed.  The last thing I wanted to do when I arrived in Branson was get back into a car and drive any where.  I called Vacations Made Easy, and first asked for a refund.  They said they could not issue a refund.  I then asked if they could send the tickets to the theater and they stated no they couldn't do that either.  The lady at the hotel said it was a service that sells timeshares and that's why they insisted I go in person to pick up the tickets.  I didn't go pick up the tickets because they insisted I would have to drive across town and pick them up so I told them to keep them.  I paid $92.50 for those tickets.  I called AllAccess and got the same tickets for $40.  To add insult to injury, when I arrived at the theatre, there were an additional set of tickets there from Vacations Made Easy.  This place is a huge rip off not to mention a classic bait and switch.  Buyer beware!!!