Complaint Review: Valley View Transport Leigh Griffith

Valley View Transport Review, Leigh Griffith

HORSEOWNERS BEWARE! DO NOT TRUST THIS WOMAN!!!

Leigh was very sweet and professional until she had my horse. She lies, manipulates, uses profanity, yells, and even threatens people. She is very unprofessional and does not maintain her equipment (truck/trailer).

Per our contract - she was to pick him up in TN and take him to NC (550 mi); picking him up on Thursday morning and delivering him on Friday morning. She said that she was going right through there on a route so it was easy. This turned out to be far from the truth.

I work out of state and so had to hire a transporter. She was to pick up my horse after another in AL. She picked my horse up first and even changed the meeting location to fit her needs instead of what was convenient for her client. When I called to pay for my transport she told me that I needed to pay cash when my horse was picked up. I told her that I was out of state and could not do that – and that this was not what we had discussed previously. She tried to tell me that she thought that her system had been hacked and that she was doing it for my own safety. I told her that was why I was paying with AmEx and that I was confident that it would be ok.

She does not take routes that are pre-planned with you, she does not tell you where she is on the route, and she constantly changes her story of when she will arrive.

She claimed the whole time that she was taking good care of my horse. She even texted me at one time “He loves apples. I hope he is permitted to have them?” I NEVER gave her permission to give my horse ANYTHING except the food that I sent with him! My husband had prepared 2 bags of pre-portioned feed and also sent an unopened 50lb bag. I called her and asked if she was giving him the feed that I sent with him and asked her how often she was feeding him. She said “2x per day – is that correct?” I said that was fine but he is not to have ANYTHING except the food that I sent. He is a Friesian and cannot have sweet feed or anything with molasses or alfalfa in it. (NOTE: when she dropped my horse off the barn manager said that he got the bag of feed out of the bed of the truck – laying in a pool of diesel fuel and unopened! I have no idea WHAT she fed my horse or IF she ever fed him!) 

She claimed that her truck broke down in Lexington, KY (nowhere near the route we had discussed)! I asked her if my horse was still in the trailer (it was very hot that day). She said “no, she would never do that” so I asked her to inform me of where my horse was – she said that she didn’t have to tell me that. So, I asked her to send me a picture to prove that he was in a stable/pasture as she said. She said that she was not at the barn at that time but would send me one when she went in the morning and would let me know when they were leaving. The next morning I texted her several times for the picture. She did not send it. When I finally got ahold of her about 10:30 AM she said that she was on her way and had the pictures and would send them when she stopped for gas in about 15 mins. An hour passed and I still heard nothing, so I called her again. She said that she hadn’t stopped yet but my horse was fine. When she did finally send me a picture (another hour later) is was a picture of him in the trailer! I have no idea if my horse EVER left that trailer!

Then she called me when I was at work and started cussing me out and threatening me that she was going to sue me for harassment! (my husband had gone to the local sheriff’s office to report the horse stolen since she was already over 24 hrs late for delivery and would not let us know where she was at with him)!  I was at work and had to try to handle her while not looking unprofessional to my coworkers. She was ranting on how she had just dropped a pony off in MD and he had unloaded just fine. I told her that my business was not the other horses but MY horse. (When I questioned her later in a conversation of what she was doing in MD before she dropped my horse off she denied everything and said that it was another driver for her.) I found out later that the people receiving my horse and my husband were trying to find out her location and when she would deliver and all she would do is tell them that she did not have to tell them anything and that she was going to sue them for harassment and did nothing but talk trash about me and my horse!!!

My poor boy was only supposed to spend 9 hrs in her trailer and spent close to 60 hrs in it!!!

BEWARE!!! She does not listen to the horse’s owner, receiving party, or anyone else – she does whatever she wants with your horse after she has him!!!

- Beloved Friesian Owner