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Value City Furniture Credit Life Insurance rip off Florence, Kentucky
we bought furniture on a same as cash basis on the store credit card. we denied credit life on the application. the salesman checked that we wanted it anyway. we caught it and had him uncheck it and asked him if he was sure it would not be put on the loan. he assured us it was not. four months into the payments we noticed that the amount that was interest free was not going down as it should be. after further looking we were being charged monthly for credit life insurance. we disputed it and the card company looked into it and said that we had signed for it so they could not credit us back, however they could cancel it. we will never shop with you again.
1 Updates & Rebuttals
Value City Furniture
United States of AmericaResponse from Value City Furniture
#2UPDATE Employee
Mon, August 27, 2012
I am so sorry you had that experience and want to help. Please email me at vcf.facebookfans@vcf.com so we can help resolve this issue asap. We do care about and are committed to our customers. You always come first with us, and if we made a mistake, we'd love the opportunity to fix it. Please email us so we can help! Thanks!