Value City Furniture I spent over $3000.00 there and they sent me busted furniture Columbus Ohio
My new husband of four months at the time went to find new furniture for our living room and bedroom. We found and living room set, new mattress, bedroom set. We spent over $3000.00 on everything after purchasing all of the extended warrenties and "protective treatments" they offer. We got it all. They delivered everything on time and all seemed well.
We were moving into a new townhouse the day of delivery and so things were busy. Later that evening I noticed a large scratch on our brand new head board. After finding that I decided maybe I needed to check everything else. I found two more scratches on the dresser and two of the handles didn't have screws on one side so the handles. The one remaining screw in each were holding the handles in place but the handles could be spun around and were leaving scratches in the drawers.
I called the store the next morning and told them my problems. They sent a man out to inspect things a week later. He came and used a crayon looking thing to cover the scratches and said he couldn't fix the handles on my dresser. He would have to order them when he got back to the store. Fine. He said it would take no more than 3 days for them to mail them to our home for us to put on. Fine.
Well, here it is October 30. We purchased our furniture September 11. I still have no handles. I can't close two of my dresser drawers because I can't open them because they have NO HANDLES!!! I've called them a few times and they keep telling me that they have not gotten the handles in. I'm not asking for anything crazy. I just want my handles!!! On top of the handles the dresser was justy poorley put together.
I am very disappointed with the company and the only nice person I've dealt with was my sales person Suzanne. Every one else is rude and short on the phone. I really wish I would have found this site before going to that place. I am warning everybody I know not to take their business to Value City.
Victoria
Columbus, Ohio
U.S.A.
3 Updates & Rebuttals
Randal
Waterford,Michigan,
U.S.A.
damaged furniture
#4Consumer Comment
Wed, June 11, 2008
when i worked at value city furniture as a svc tech, I primarily repaired furniture that was damaged during delivery. seems the delivery guys
were unable to deliver the furniture without damaging it. they would say "call the store and they will send svc tech out to fix.
when i arrived the customers would complain (rightfully so) that they paid for "new" furniture not "repaired" furniture.
i agreed to the "new" vs. "repaired" comments, and of course one of the customers stated such to the "office" guess who was b*tched at for agreeing. i have no problem repairing the furniture, just seems that when a person pays for new, they should get new, not repaired. still, even when the furniture was not repairable in the field, the co. would pick it up when delivering replacements, then we would repair in the wharehouse and it would be sent out as new. all of the furniture is inspected and "touched up" prior to loading on the
delivery truck. so any damage is from delivery drivers, either not padding furniture correctly or when moving the furniture around inside the
truck in order to get to furniture for current delivery.
always check your furniture when delivered, check it in the bright sunlight for repairs, uneven touch up repairs, colour added to hide damage will show up as being uneven in direct sun light vs in a room with little light.
do not let the delivery drivers rush you.
it is after all your money.
also avoid any "high gloss furniture" you are only asking for problems.
Sue
Livonia,Michigan,
U.S.A.
Write EMail to Corporate
#4UPDATE EX-employee responds
Wed, October 31, 2007
It does take a while to order in parts, but if you're not happy with the service, go to the website and write corporate an email
Tallulah-phoebe
Beverly Hills,California,
U.S.A.
Did you even bother to call the store?
#4Consumer Comment
Tue, October 30, 2007
It's only been 2 weeks since the repair technician looked at your furniture. Did you bother to call the store to follow up on your precious handles? 2 weeks is hardly enough time for the store to obtain an item should it be backordered or out of stock.
Secondly, it sounds like you are trying to blame the store for YOUR mistakes. You clearly stated that you were "moving to a townhouse" on the day of delivery. Your unprofessional moving techniques are likely what caused the scratches on your furniture. Perhaps you should have been more careful.