Complaint Review: Value City Furniture

On August 16, 2004, I purchased one queen bed and one full size bedroom set. I was informed by the Sales Representative that the bed would be delivered on October 1, 2004.

On September 30, 2004, I received a call from a Value City Furniture Representative that stated the furniture was scheduled for deliver on October 1, 2004 between the hours of 2:00pm -5:00pm.

On October 1, 2004, I awaited the delivery of my furniture. At approximately 4:45pm, I contact the store and advised them of my concern. I informed Joe (Store Manager), that it was quick approaching 5:00pm and the deliver of my furniture had not taken place. Joe advised that he would contact the deliverers and give me a call back.

I contact Joe again at 5:30pm, he advised that the delivers were on there way and should be at my apartment in 30 minutes.

Joe contacted me at 6:17 and informed me that deliverer would be quickly approach a 12 hour day and that the furniture would not be delivered. I requested the cancellation of my purchase in which I was advised that the refund will be issued in the form of a check which would take 10 days.

In talking with the store on October 5, 2004, I was informed by Joe Holman that the check was cut on October 4, 2004 and I should receive it in a couple days.

I contacted the store on 12 different occasions after October 5, 2004.

I contacted Dave Holman on October 14, 2004 and requested that he place a stop payment on the check and re-issue another one immediately. I was informed by Dave that this was not possible, that the company would have to allow 11 business days before doing so.

I informed Dave stated was advised that the check was cut on October 4, 2004, and I have not received it. Dave advised that he would see what else can be done and call me at work on October 15, 2004.

I never received a follow-up call from Dave. LET's START A CLASS ACTION LAW-SUIT.....

Tonika
Chicag, Illinois
U.S.A.