Complaint Review: Value City Furniture

I was assured by the sales person that the Rect table w/marble inlay would be protected by their 5 Year Protection Plan if I purchased it, which I did. Then, 3 years later when a ceiling fan fell down on the table and cracked one of the tiles, I called to let the know that it needed to be fixed and I was told by Natalie, Manager of Value City Furniture that I should read the last page of the "5 Year No Worry" Service Agreement which states: "Marble surfaces" are not covered under this policy."

When I told her I was assured by their sales person that it was covered, she again, referred me to the last page of the Agreement. I consider this to be "fraudulent" and was given incorrect information at the time of the sale just so I would purchase the Protection Plan.  I was told only the "wood" damage would be fixed. What good is that, I'll still have a defective dining room table with the tile cracked??? 

I want the Public to know, not to purchase Value City Furniture's Protection Plan without getting specific details in writing first as to what piece of furniture would be covered first! I have been duped and I want Justice.