Value City Furniture ripoff Did I not spend enough money to receive good customer service? Chicago Illinois
On Jan 1, 2004,my husband and I went to value city and purchased a dinning room set and a recliner. after waiting 7 weeks for the chairs they claimed they did not have in stock, we received a phone call stating they were in. we went to pick up the order and the chairs were not there. I had to pay a delivery charge of $60 to the person hired to pick up my order.
Of course I received no furniture. I had received several calls informing me that my order was ready for pick-up. I was furious after waiting all that time only to pay a delivery charge in vain. Never once did I receive a call from management informing me that there was a problem with part of my order and giving me the option to make another selection. Instead I was told by a manager named Casey, I should have used their delivery service. This type of treatment is definitely not
good customer service. My total order was $1000. Did I not spend enough money to receive good customer service?
Kathy
Chicago, Illinois
U.S.A.
3 Updates & Rebuttals
Paul
Raleigh,North Carolina,
U.S.A.
Personal friend??? why would they charge you delivery fee
#4Consumer Comment
Mon, February 09, 2004
If this were truly a "personal friend," then why would they charge you their "delivery fee" when in fact there was no merchandise to be delivered? What kind of friend charges other friends in the first place? Whatever happened to doing favors for the good of mankind? Yet I digress...
Yes - the merchandise was not there, and as I stated before, that was an inconvenience to you. But, had you used the store's delivery method, you would not have been charged for their error. The problem is you were too focused on pinching pennies that you were pinched back in the end.
Kathy
Chicago,Illinois,
U.S.A.
Especially for Paul in Raleigh, NC
#4Author of original report
Mon, February 09, 2004
Thank you for your comment. However, the delivery charge at the Value City here in Chicago,IL, is $80.00.
Also my delivery servicer is a personal friend who picks up conveniently at my convenience according to my work schedule.
The fact is that the order was not there for pick-up.
Even after seven weeks of waiting.
Paul
Raleigh,North Carolina,
U.S.A.
You cannot blame the store completely
#4Consumer Suggestion
Sat, February 07, 2004
First of all, I agree with you that it was wrong of the store to inform you that the merchandise was in stock when in fact it was not. This misunderstanding did indeed cause some amount of anger.
However, I fail to see why you would hire an outside delivery company to deliver your furniture. Value City offers their own delivery for a flat rate of $65 (aka, they will deliver ANY amount of furniture, whether just one piece or an entire housefull for $65). They would not have charged you a delivery fee had the merchandise not been in stock when you arrived. I understand that you were trying to save $5 by using this outside company, but it was not a wise move on your part for obvious reasons. Next time, to prevent further issues with any store, always use the delivery service provided on-site as you will not then be responsible if any problems arise later on.