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  • Report:  #532996

Complaint Review: Value Healthcare

Value Healthcare oSCommerce No delivery Sheffield, United Kingdom, Internet

  • Reported By:
    Jean — Bad Zwischenahn Other Germany
  • Submitted:
    Thu, December 03, 2009
  • Updated:
    Thu, December 03, 2009
  • Value Healthcare
    Unit 3, Woodbourn Business Centre,
    Internet
    United Kingdom
  • Phone:
    +44 (0)114 360 6611
  • Category:

I ordered a Capsule Kit plus 1000 empty capsules to the Value of 21,85 British Pounds Sterling from Value Healthcare on 13 Oct. 2009.
A confirmation of order email was sent immediately with payment details.

I transferred the amount of 32 Euros to the account of Doherty and Associates Ltd through international banking on the same day, 13 October 2009.

I sent an email  on 10 November 2009 requesting information on the status of the order.  No response was received.  I also sent an email using the contact link on their website.  Still no reply.

I telephoned the contact number, and received an answering machine message saying "The person you are looking for is not available at the moment".  I left a message with the details of my order and requested some feedback.  No response.

A week later I telephoned again, this time there was the telekom message "No connection to this number".

I emailed again, and still received no reply.  I placed a bogus order to see whether their system was still functioning, and received the standard confirmation of order with banking details and all.

How can a company do this?  They do not deliver the goods, but happily retain the money transferred to them.  Then they do not respond to any emails or telephone calls.

I suspect that this company does not exist, but maintains the internet presence in order to cash in on more orders for goods that will never be delivered.

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