VALUE-PAWN Manager-Eddie False Statements made regarding terms of layaway Houston, Texas
I placed a TV and DVD player on layaway at a local pawn shop. When placing the layaway, I was advised that if the TV did not fit in my apartment I would be able to take the TV off and just use the full deposit on the DVD player. Ok, great! The paperwork was drawn up. I gave my 70.00 deposit. The clerk then gave me 2 different receipt for each item. Before signing, I asked the clerk it signing 2
seperate receipts would hinder me in just getting the DVD player if the TV was too big. Clerk says "No, it wont effect it. We just need seperate receipts for bookkeeping purposes. I left the store, went home to measure and found that the TV indeed would be too big.
I contacted the store and spoke with a clerk who advised me he was the manager, Eddie, and that I would be unable to take the TV off and just get the DVD player but that I could use the 60.00 which was placed on the TV on another item in the store.
I went to the store yesterday and was told by an assistant manager, Jose, that if I canceled the TV layaway that I would forfeit my deposit and the TV would go back on sale. No credit, no nothing.
I have until the 10th of December to pick up the DVD player and the TV seperately. The DVD player isn't a problem but what am I going to do with a humungous TV which I have to purchase of lose 60.00?
If this isn't a ripoff, what is? The pawn shop gets my money, your money and the money for reselling the item. I don't get it. Where are the rights of the consumer in these matters?
3 Updates & Rebuttals
anteede
Houston,Texas,
United States of America
Value+ Pawn
#4Author of original report
Wed, November 16, 2011
Finally got some satisfaction from Value Pawn. I met directly with the manager, Danny, today and was met with such niceness and willingness to help me. I was shocked to find out that someone else had claimed to be the manager and was not the manager. Danny took care of all my needs. The deposit on the TV was credited towards the DVD player and I purchased the DVD player today. I lost no money on the transactions and I am completely satisfied with the results. I brought the DVD player home, hooked it up and am completely satisfied. Looks like the problem I had with Value Pawn was just a single incidence. I have been assured by Danny that this should not happen again.
anteede
Houston,Texas,
United States of America
Value Pawn of Houston Texas
#4Author of original report
Sun, November 13, 2011
This is just an update to my previous complaint. New Manager is Danny Garcia. His response to this dilemma is that no monies can be returned, the deposit on the tv can not be used on the dvd player, and the deposit on the tv cannot be used on another smaller tv in the store. Upon reading the Texas Deceptive Trade Practice Act (TDPA), this sounds like a deceptive trade practice to me. What do you think and what can be done about this. We as consumers should start speaking up about these businesses making a profit falsely.
Donna Heimlich anteede@aol.com
anteede
Houston,Texas,
United States of America
Manager at Value Pawn fired
#4Author of original report
Mon, October 24, 2011
I tried to contact Value Plus Pawn this afternoon and was told he had been fired. How convenient! Maybe I will filed a complaint with the BBB. I did talk to an attorney and was informed that it sounded like the Pawn Shop wasn't complying with the TDPA (Texas Defective Practices Act)