Value Point Distribution ChooseFireplacesandStoves.com non delivery of item ordered as stated and no one returning phone calls and keeps setting delivery date 1 month later when I call to check on order Mill Valley California
Ordered a Direct Vent Gas Fireplace on 01/02/2014. Was told 3-5 week ship date. At end of 5 weeks I called and they said sorry but would not ship until 02/25/2014. Called after this and was told it would be 03/25/2014. Asked for supervisor and they said it was Crystal and gave me phone # of 415-968-6388. Have called several times and left message to call me back and no one calls.
Called on 03/27/2014 and after 10 minutes of the lady searching for a ship date it is now 04/25/2014. I am sure it will be 05/25/2014 when I call back in April. What a joke. But they sure are quick to take my three thousand dollars. What a bunch of scam artists. This is Grand Theft by no uncertain terms.
Don't order from these people. You may never get your stuff. I wish an attorney would do a class action suit and nail these jerks. I want my money back. They can keep their products that we never receive.
David
Owensboro, KY