Vampfangs.com cancelled my account befor sending my items Gloucester Virginia
It had been 4 weeks since my order and I tried to email, phone and contact thru live chat to no avail for 7 business days. I finally got a hold of Scott Smiledge who claims to be the owner and when I complained he threatened to cancel my order. I talked him out of it, but then he sent me this email:
"I will ship this when the item comes in. But we have closed you account. I understand your frustration, but your tone with me was horrible. After this order please find another company to do business with." It is poor business practice to cancel an account before the transaction is complete.
Seems from other reviews this is a regular practice of his.
If you are going to provide inferior service , then your going to experience some attitude from your customers.
Get a thicker skin, Scott. I predict that within the next year, he will be out of business due to criminal investigations and lawsuits.
I recommend you do not do business with this company and "find another company to no business with" as quoted by Scott.Since he signed the email as the East Coast Sales Division Manager, I dont believe he's the owner, but I will be finding out who is.
Marlina
vero beach, Florida
U.S.A.
1 Updates & Rebuttals
Scott
Woburn,Massachusetts,
U.S.A.
What more could we do
#2REBUTTAL Owner of company
Wed, August 20, 2008
Customer placed an order for an item that went on sale and quickly sold out. More of that item was being sent as soon as possible to ship out orders that had to go on backorder ( it sometimes happens ).
We sent an email to advise the customer that the item was on backorder and we would ship as soon as the item arrived back in stock. The customer claims they never received that email. Who knows... maybe it got caught in a spam filter.
The customer called upset that they have been trying to reach us and we not able to do so. Due to the sale we were running the phones were very busy and not all support requests could be handled immediately ( again... it happens ).
Customer stated they sent emails everyday and no-one had replied. After research with the customer on the phone we found only one trouble ticket that was filed over the weekend that we hadn't gotten to yet.
Although I can completely understand her being upset the conversation simply got to the point where there was nothing more I could do but offer to cancel her order and issue a refund.
Her account was cancelled because of the hostile tone taken not only on the phone, but also the trouble ticket she had issued. Although I agreed to still ship her order when it arrived, we now felt it would be better to just cancel the order and issue a refund.
Although we regret the situation. How reasonable can you be with an unreasonable person?