Vapex dis-honest, tricky, evil, accusatory holladay Utah
I ordered a sample of the Vapex e-cigarette on 11-2-13 for 4.95. On 11-22-13 I saw a charge in my bank for 99.95. Immediately called and was on hold for 48 minutes. I told them I never received the free sample so why are they charging me? He kept telling me that I didn't cancel, but I never received anything to cancel!!
He then tries to talk me into a 50% discount to keep the product....I don't have any product to keep!!! So I said no!! I do not want to pay 50% of something I don't have! He said my other option is that he would send me another one in 7-10 days and I could return that for a refund.
I called 10 days later to tell them I STILL had not received any product but could not get through to anyone....I called every day for 4 days and let the phone ring for over an hour before I hung up.
I finally received a package 12-9-13 so I tried to call for a return authorization....no answer, no answer, so I sent the product back with a note.
Today, 12-17-13 I received another package. I immediately called and got through to a representative who told me she will not give me an RMA number because she has in her notes that I agreed ro the 50% off....OMG I DID NOT AGREE to that!!! Liars!!! I have protested the charge with my bank and will be refusing delivery of this package in my hand....Stay away from this company!