Complaint Review: VarTec Telecom Inc.

In March 2003, I swapped from SBC to Vartec for supposed cheaper rates. When I received my first bill it was $15 more than I was quoted (not counting the partial month thing). When I called customer service, I was told the price had been misquoted to me and would be the same each month.

I swapped back to SBC and received even better rates(and great customer service I might add).However I received a second bill from Vartec, when THEY OWED ME MONEY from the first, as I only used their service for 3 weeks.
A Vartec rep stated that the customer service dept had the correct swap date, but the billing dept had a date for 1 month later. She would correct the mistake and request my refund check.

I have since received numerous collection notices for various amounts and no check. I have been on the phone many times with no results; and to make matters worse, the 800 # they continue to provide me with is not a working number.

I finally requested a conference call with VarTec and SBC(which I was granted but not allowed to hear), and I was told SBC agreed with Vartec's date. I called SBC who sent me a duplicate bill proving my date correct along with a letter stating the order number,date completed and date posted, also validating my claim.

VarTec has again claimed to correct the situation, at the expense of another month before I receive a notice to request a refund should they decide they owe one. THEN I MUST WAIT FOR SAID CHECK. I am outraged! I hope this letter will benefit someone elsein my situation.
P.S. I have a recorder on my phone and DID get some of this on tape.

Jenny
Nacogdoches, Texas
U.S.A.