Vault.com, Vault turned on auto-renew, after I had turned it off, charged me, then refused to give refund New York New York
When signing up for Vault last year, I noticed they had an auto renewal feature so I turned it off. I let my paid membership lag for a few months, then renewed it manually in the fall. After the time period expired, I was charged for a renewal that I did not request. So I contacted their customer service (who apparently is only one person that never answers his phone). I emailed him and received a response stating that they would not grant me a refund because I didn't catch the fact that the autorenewal feature "automatically" turned itself back on the last time I paid my membership. When calling their office, there is no operator or anyway to speak to a live human to be directed up the chain of command for customer complaints.
To me, its about principal, not money. I turned the auto renew off, they turned it back on, then charged me and refused to refund the money. This is terrible customer service and unethical busines practice.
Lothar34
Murfreesboro, Tennessee
U.S.A.