Complaint Review: VCstore; Computer Personalities;Video Computer Store

We purchased our computer on September 5, 1999. I purchased a systemax pentium III, 450DVD,96MB,13GB,Lexmark printer, microtek scanner, and we upgraded to a 19" monitor. We received everything one item at a time over a period of 2 months.

Since the first day we owned this system it has froze up at random times. I have added more ram(156K) and called for support over 60 times. The phone numbers I was given when I received my system are all unable to help me in anyway. I have called:

1-800-600-8005; 1-800-728-8586; 1-800-262-6622;1-888-767-4743;
1-800-643-6622. I have a case # of 1038623. I have contacted the Systemax customer service Manager, Kim Prenger and written to a Paul Mandal, President at 610 US Rt 36E, Fletcher, Ohio 45326 and talked to a Kelly Mc Mullen, several technicians and some customer service people.

I have had no luck at all in receiving help on servicing our system. We paid $1924.00. Our bill is paid in full and has been since the day we ordered this.

We now have a sytem that the digital camera no longer works, the computer is losing time and I have been told needs a new battery. This is only 2 1/2 years old. It is a sin that we have no way of having our system worked on. I have been calling and complaining for over 2 years, almost right away, and never have had any response.

Cheryl
Wickliffe, Ohio