Complaint Review: vectorvest

VectorVest's product is a complete fraud; one of the major attraction that I signed for is they offer is back testing, which they market on numerous videos as the "holy grail", a tool to see how a strategy perform in the past, so you can assume how it will perform in the future, so i followed several videos and performed back testing the very same way they did in the videos, but i came with completely different results, and when i called VectorVest about it, they told me the reason is because they add and remove stocks from their list every day, which mess up the back testing, they also don't count in the back testing for splits and mergers, etc. which also mess up the back testing, so bottom line the back testing is completely inaccurate, and a fraud, since they tout it as a reliable tool and it is

not.

I signed for 30 day trial for $9.95 which expire on 6-10-18 and additional trial for $29 for "robo trader" which expire on 6-29-2018 and include also derby/derby club/real-time; I called them on 6-8-18 to cancel my trial and asked for my money back, they were very rude and obnoxious, especially Ms. Boston, whose real name is Lisa Jamiol, but for some reason she is giving a false name, so I asked her not to cancel and wait until the following day since i had more time in my trial, but without my knowledge she canceled my service and I lost access to my account, and when I called the following day they were rude again when I asked for my money back.

I paid $29 to use the service until 6-29-2018 and they canceled my account on 6-8-18 so i would like to have my money back, the $9.95 plus $29.

The truth is I was expecting better customer service from Vectorvest, and i was shocked to find out how nasty they are.