Complaint Review: Vehicle Service Department

      On May 6, 2016, I received a Pink letter urging an Immediate Response for my vehicle service.  The letter goes on to indicate that I was ''selected'' ti receive a Special One-Time Offer that informed me that I needed to have my ''Vehicle Service Contract'' updated. It informed me that my warranty was about to expire. 

      ''Due to the nature of luxury vehicles, by neglecting to obtain coverage you will be at risk of being financially liable for any and all high cost repairs...''  

      I decided to call them and I asked a number of questions before being bounced around. The questions I asked were related to if this was a warranty or a service contract. I got put on hold.  

      I asked what the exclusions were, I got put on hold, before being told there were ''practically no'' exclusions.  When I pressed them, I was put on hold and then disconnected. 

      At one point, they were told me that they would be ''willing to cut a deal'' on the amount of money they wanted right then.  They pressed me for my credit card repeatedly. 

      The letter lets me know that ''No other notices will be sent.  

      Very clearly a rip-off!