Omega Auto Care Verified TRUSTED Business REVIEW: For 28 years the owners of Omega Auto Care have been providing superior coverage to consumers ensuring that at the time they need it most, when their vehicle breaks down, they are covered!
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM OMEGA AUTO CARE:
Omega Auto Care takes all reports written or ROR.com very serious and is committed to resolving any concerns you have regarding our business. Please reach out to admin@omegaautocare.com with the best contact information and someone will reach out to you directly to discuss your concerns.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Our GMC Acadia's transmission failed so we had it towed to Coulter Motor Company, an authorized GMC dealer. The warrantee company insisted on a breakdown to determine point of failure so the dealer broke it down and found internally lubricated transmission part failure. At this point they refused to back the warrantee for the enhanced dr5ivetrain protection they talked me into buying a few months ago. They hung up the phone on me and on the dealer after they asked to speak with a supervisor. Where do we go from here except this site, BBB and the AZ Atty. general's office which I am in the process of filing right now. This company uses hard sell techniques and when you finally relent they screw you the first time you have a claim submission. Can you spell SCAM?
2 Updates & Rebuttals
Resolved per GM
#3Author of original report
Mon, January 11, 2016
After a bit of proding and searching I was able to determine what GM was responsible for and now see why my maintenance contract wouldn't cover the work. The transmission problem was a problem which, after 4 years of complaints, GM stood up and did what was necessary to stop the bad PR. Had I been made privy to this info up front it would have saved me a lot of research time and complaining.
Omega Customer Service Manager
Jacksonville,Florida,
USA
Re: Your experience
#3UPDATE Employee ..inside information
Mon, January 04, 2016
Hello, I am very sorry to hear about this complaint. Omega takes customer service/ customer satisfaction very serious and I would like to discuss this complaint with you in detail. Please contact admin@omegaautocare.com at your convenience with your contact information including your contract # so I can personally reach out to you and discuss your concerns.