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VENUE.COM Very bad experience, poor customer service, predatory pricing, items never shipped nor received Los Angeles, California
I am a new and very unhappy Venue customer. My story begins toward the
end of August 2009 when I first received their sales catalog out of the
blue. I am college educated, have good credit and usually trust my
judgment. Well, browsing through the catalog I was impressed even
though some of the prices seemed a bit high. Feeling confident I both
applied for a pre-approved card and ordered a 15.6 Compaq laptop. I
placed the order on 2cnd of September, this item was intended to be a
birthday gift for a friend (Oct. 3rd) who wanted but couldn't afford a
laptop. Everything went well as I anxiously waited the 2 - 3 week
suggested delivery time line. Assuming that it would be here around the
25th of Sept. Making a long story short, it's now almost November, two
months after I placed the order and two payments later -- the laptop is
still not here! I've been given the runaround by customer service
reps, having called a multitude of times (8 times now at least) but to
no avail. Each
time when inquiring about the status of the laptop,
I am told that it's either been back-ordered (3 times now), it was
already shipped on the day I call to complain conveniently (2 times),
they haven't gotten any status updates on my order (2 times) and on
one occasion I was put on hold just to be hung up on. Keep in mind also
when placing my initial order, at no time did the Venue.com website
indicate that the item was out of stock. The exact laptop is still
listed as of today (10/28/2009) and as one would assume available. I am
at the end of my rope here and feel that I have been more than patient.
Generally I am very easy going, level headed, giving person but not one
to be taken advantage of, but I am feeling like a fool right now. All I
want is the goods/products I've paid for. It's simply bad business to
keep paying customers in limbo like this. I am still paying for this
laptop even though I haven't yet received it, too afraid that my
credit will be negatively affected if I stop paying. After writing this I am filing a complaint with the BBB.
Update
11/11/2009- After calling once again to check on my order I was greeted
with a message stating that all orders have been canceled and all
accounts were closed. So I am assuming Venue has now gone out of
business finally. If you were waiting for an order, never received it
or have any other problems with your Venue account please contact World
Financial Capital Bank (the bank issuing credit)
1-866-279-1485
or write them with a dispute:
WFCB
PO BOX 182620
COLUMBUS, OHIO 43218.
*******************
~~ Web complaint filed with LA BBB (labbb.org): 10/28/2009, as of 11/28/2009 no response has been received.
~~Request letter sent to WFCB on 11/12/2009:
+
Requesting refund for payments made, also requesting a written letter
releasing me from any further financial responsibility associated with
this account.
(This should be requested I feel in the event
your credit report should indicate a negative payment status or remark
which you could later dispute)
~~Response letter received from WFCB on 11/27/2009 :
+ Letter of apology and acknowledgment of billing error. A full refund\credit of payments made totaling $ 75.00 (2 monthly payments) expected in 7 to 10 business days.