Verizen Wireless Store salesman KO Did not replace glass screen saver with smudges underneath Port Jefferson Station New York
Two days ago I upraded 2 phones to iphone 6. I cant believe I am even having to do this. The salesman was putting on glass screensver while I was watching. He did not give me a choice to do it myself. I figured he knew his job. As he was pressing it on I noticed smudge marks underneath screensaver, what do I know I figured they would go away but did not. Ive been trying to wipe it off for 2 days. I didnt ant to even take it out of house till my case came in mail 2 days later. I brought it back to same slesman. He said he did not see anything and he asked two other employees if they saw anything all said no. So it was me against 3 employees what a surprise. Salesman kept trying to wipe it off I explained it is underneath. I asked can u just replace it. He said that he would take it off and reapply it. But it will probably be worse. I asked why cant u just replace it. He said he would for $10. I told him it has been like that since he put it on. He said he was doing me a favor. He didnt ask if I wanted to do it. I figured he knows his job. I guess not. Just how to make customers feel like crap. Excuse my language, I walked out of there very angry when all it would have taken is for him to replace scrrensaver or give new one for me to install. I spent $425 and they wont fix $10 problem. Not a good business practice. It would be nice to receive some help from a higher supervisor.