Complaint Review: Verizon Account Verification Payment Center

On Tuesday, June 24, contacted Verizon to establish service in a new residence I just move into. Near the end of the conversation, I was asked to provide my SSN which I didn't want to do due to being a victim of identity theft. In doing so, I was informed that allegedly I owe a debt for $99.74 from an address that I NEVER resided at. Despite my efforts and that of a contact person, Ms. Chris Liszner in the Consumer Relations Department in NJ who recently resolved another issue concerning Verizon, representatives, including so called mgrs. and sups: Paul Sanchez, Tom Dodd, Ms. Olsen, Mr. Miller, Terrence, and a host of other unnamed reps, were extremely rude, disrespectful, degraiding, etc. towards me.

In fact, one lady-if you can her that, had the audacity to ask me whether not I was a child/minor and inquired of my whereabouts between 1993-2001. I was even told if I am unable to provide proof of residence, a police report, and a photo id, I would be unable to receive services. To add insult to injury, after each call, they always end: 'Thank you for assisting Verizon. Have a good day.' What a joke!

DD
Laurel, Maryland
U.S.A.