Verizon Communications, Inc. Offered promotions (X Box X Series and $200 gift card) in exchange for signing up for 5g home internet. Failed to provide the promotions despite repeated phone calls to customer service and gours on the phone. Promised that promotions wpuld be delivered to my home on particular day but never arrived. When I called to inquire about the delivery, Verizon claomed tp have no record pf the phone call. Each time I call customer service I have to start all over again. I have called more than 6 times. I jave gotten nothing but lies and false representations. This company is a fraud. New York City New Yourk
Verizon Communications, Inc. Offered promotions (X Box X Series and $200 gift card) in exchange for signing up for 5g home internet. Failed to provide the promotions despite repeated phone calls to customer service and hours on the phone. Promised that promotions would be delivered to my home on a particular day but they never arrived. When I called to inquire about the delivery, Verizon claimed to have no record of the phone call. Each time I call customer service I have to start all over again. I have called more than 6 times. I have gotten nothing but lies and false representations. This company is nothing but a fraud.
1 Updates & Rebuttals
Katlan
San Tan Valley,Arizona,
United States
Feel Your Pain
#2General Comment
Tue, July 16, 2024
This happened to me too. I had to turn into a complete Karen in order to get one. I told them that I thought their promo offer issue was so deep rooted that as a company they don’t know how to address it so they are giving their customers the run around until their customers give up or forget. I had spent lots of time spanning all of their social media posts about the issue and warning others or commiserating with those who also had the same issue. I told Verizon if they didn’t ship my Nintendo Switch then I would continue spamming all of their home internet ads with my experience and that I had already contacted BBB, FTC, and Ripoff Report. I got the Nintendo Switch shipped directly after that threat and received my FedEx tracking link. I just went to look for the home internet ad on Facebook that I was commenting on to warn others and they have deleted all of their home internet ads with promo offers! How crazy is that!?