Complaint Review: Verizon FIOS

I responded to a solicitation letter from Verizon to switch to Verizon triple play services. After receiving a few offer letters, I called in to sign for their 110 Premium Channels offer @$79.99/month + $400 Pre-paid visa card. The Sales lady I spoke with, convinced me to switch to a better plan with more channels and at a better rate. I accepted her offer over the phone call. A few installation attempts later, once the services were finally active, I tried to watch one of my favorite shows @Showtime. This channel was inactive. I called Verizon to fix this problem. Verizon told me that I don't have premium channels under my current package. I explained what has happened and asked to revert to the original offer. I was told that this was now impossible!

Since then I've made many attempts / calls into Verizon in order to appeal to someone that can make this right; unfortunately, until now with no success!

The only remedy I was offered was to add the premium channels at a reduced cost for a period of 6 months. I'm now paying ~$180/month (in a few months this rate will go up to over $200 a month once the special promo ends).

Needless to say that I did not get the $400 Visa Pre-Paid card that was also a part of the original offer (this promo was also not included in the ‘better plan’ and the omission was also not communicated during the call with Verizon Sales).

Bottom line, I now pay much more than I was promised/offered/anticipating and more importantly I still get very angry with my experience with Verizon as I feel that I was misled by Verizon and since I cannot resolve this I’m frustrated.