Complaint Review: Verizon FIOS

So,

I have been a Verizon Wireless and FIOS customer for years.

Never paid a bill late. Ever.

Moved to a location where FIOS was not offered and went with AT&T.

Services ended with Fios on 10/18/2013, received final bill in November. Paid it that day. IN FULL.

Yesterday, I receive a letter from a collection agency that Verizon had placed me for collection for $25.07!!!

I called the corporate office (complaint department) , explained the situation, asked what was going on.

I was told it was a bill from movies rented on 10/04/2014.

I was told that this did not appear on my final bill (received in November) because rented (on demand) movies are like "long distance and billed after the fact".

I was very upset, and told them had I received a bill for $25.07 I most certainly have paid it, despite the above reason making NO sense.

My perfect payment history should have verified this claim.

I asked them to remove the collection line from my credit , and they refuse. They said I can pay the collection agency, which is unsatisfactory as it will STILL reflect on my credit as a "paid collection account".

So, after being a stellar customer for YEARS, Verizon feels really good about jacking my credit for a $25.07 bill that I never received and makes no sense.

You would think if the movies I was billed so late for (10/4 - remember I ended service on 10/18) and received "final" bill in NOVEMBER, these rentals would have been on that bill.

Not disputing the rentals - disputing the crappy billing procedures Verizon utilizes.

I will continue pursuing this. Oh boy will I!

Not that Verizon cares, but one of my 3 wireless lines has a contract expiration of 01/23/2014 - guess I will not be renewing with them