Verizon Fios CSR Angela ABSOLUTE Diceptive!!! LIES!!! AND VERY MISS LEADING INFORMATION Carrollton Internet
Verizon Fios CSR Angela misleads consumer into believing they will have a prorated phone service and 1 month free of FIOS TV and Internet service from the bundled service only to find out otherwise not true and have to spend hours trying to resolve problem with the billing department only to realize they have idiot robots programed to say, I'm truly sorry your CSR mislead you but we don't offer that therefore it is what it is. In other words, to bad the CSR lied to you, you still owe $200+.
Verizon FIOS billing NIGHTMARE.... Verizon come get your $#it from my house and cancel me.... going back to Dish network. Not worth the hours spent on the phone talking to idiot robots.
CONSUMERS BEWARE OF VERIZON FIOS!!! BILLING DEPARTMENT BILLS 2 MONTHS IN ADVANCE.
UCC 1-207, ALL RIGHT RESERVED
CARROLLTON, Texas
U.S.A.
2 Updates & Rebuttals
J G Shrugged
Austin,Texas,
U.S.A.
I thought AT&T had did the same thing to me...
#3Consumer Comment
Thu, July 10, 2008
When I got my first U-verse bill. But it was correct. Yes, they billed in advance. Yes, the first billing date was not the date service was activated. So I was billed for 1.5 months of service, but I got credit in full on the bill in a different section for the first month free.
Magdalena
Long Beach,California,
U.S.A.
Not Surprised
#3Consumer Comment
Thu, July 10, 2008
I am not surprised at all. The way the hire salespeople is very unethical and it leads to bad customer sales relations down the line. These people are lied to from the being and are told they will are applying for jobs with salaries between 30 and 40k but then they are told that they will be doing door to door sales with comission only. With decietful practices emerging within the company itself, it is only a matter of time before they reach customers as well. Sorry about your experience. I'm going to be contacting Verizon about all this because it is getting out of hand.