Complaint Review: Verizon FIOS

I would advise anyone from doing business with Verizon as they will probably try to rip you off by charging bogus charges on your credit card.  I had Verizon Fios TV service and then added their Internet service. I had received a monthly bill for both bundled services.  Because the Verzion Fios picture quality was so bad and the onscreen menu was very confusing, I decided to cancel just the Fios service and get Dish Network satellite service instead.  

I called to cancel the Fios service only and customer service said that if I just wanted to keep Internet service, they could not bill me monthly for this as they had been doing.  They said I would need to give them my credit card info and they would debit my credit card monthly. I gave them my credit card number.  Keep in mind that I had paid all my bills on time and had paid the final monthly bill for the Fios service.  Two months into having just the Internet service, I looked at my credit card statement and see there is a charge from $189 from Verizon in addition to my monthly Internet charge.  

I called Verizon to ask what this $189 charge is for and they said it was for the Fios TV service.   I went back through all my previous statements and verified that I had paid every bill on time, paid the final bill, and owed nothing on the Fios.  I told them I had already paid everything on that account in full and asked them what months did this $189 related to.  They could not tell me!  I have never heard of a company not being able to tell you what months they say you owe for.

I asked to speak to a manager and I was told I could not; that if I had a dispute with their charges I would have to send a letter to them. They said their policy was that they do not let their customers speak to managers and that have to send a letter.
I was so mad in their refusing to let me speak with a manager. I have never heard of a company not transferring a call to a manager at the customers request.  I sent in the letter and waited but never heard from anyone.  

I called my credit card company and thankfully was able to reverse the $189 charge.  The next thing is I start getting collection notices in the mail for the $189.  Verzion had turned over the $189 charge to a collection company and they could even tell me what the $189 charge was for!  I will not pay this bogus charge as I am not going to be ripped off by a large company.  

I would advise anyone from doing business with Verzion as they are a bunch of crooks that do fraudulent credit card charges.  If this had been an individual that had done this, it would be a crime.  Also, the Fios is terrible and I am much happier with Dish Network picture is much better as is the onscreen menu.