Verizon Fios Verizon is making is making unrequested changes to my account that I did not make. There is a new charge for a new feature that will reoccur every month and there is a fee for requesting a change. The only rebuttle is to wait on the phone, half hour to an hour to talk to someone who barely speaks english and is impossible to understand. This has happened to me over and over with Verizon. They are guilty of the same thing that Wells Fargo just go caught doing. They need to be regulated by an outside entity. How else can we stop them? Newport News Nationwide
A year ago I tried to be released from Verizon because they had been charging me for an extra cable box at $11.99 per month. I disputed the charge for a whole year in which they said they were investigating this case. When I asked to be released they said,, "that will not be necessary,, we will make you a great offer". They removed the box and placed a $20 rebate that would occur monthly to my bill if I stayed. I did stay. After 3 years of this ordeal,,, my bill this month says I have requested the removed box to be put on again and there is a fee for the request. There has been no request and the # of cable boxes and TV's have not changed in by house in the past 4 years. Verizon is set up to consistently prompt me to pay more money and not dispute (because it's a very long miserable process) and just pay what they ask. Im losing my mind,,, because Im gonna pay this bill with the new charges I spent years trying to get removed. Can anyone please help me? Thank you for reading.
Best regards,
Jay