Complaint Review:
Verizon Florida LLC
On August 13, 2010, I changed providers from
Bright-house to FIOS in a cost saving move. I was offered and accepted a FIOS
$69.99 (Triple-Play) deal over the telephone that I found on the internet that
was for 2 years, no contract, free movie pkg. I also had a $50 American Express
gift card referral letter from a friend that I was told would be honored by the
local business office after installation. After the installation, I called the
local business office (888-553-1555)
and talked to Aaron and after a long time and several other employees getting
on the line, all who stated they could not fix it, Aaron said he would make it
up in $10 monthly credits for over the next 12 months. When I got my first
bill, it was for almost $150. After several lengthy calls, my bill was reduced
to $98.93 but I would have to call Aaron back for the additional referral
letter monthly credit. I called Aaron and he said the credit would start the next month so I made the
$98.93 payment.
The next month, My bill went up to almost $130 and I was back
on the phone. I was getting nowhere fast and asked if I could be connected to
the girl who fixed it the last time. I was told her name was Tanya and that a
message was sent to her to contact me. Over a week went by and I did not get a call
so I called again. I talked to Eric, who in my opinion, should be fired
immediately. Of the probably ten people I have spoken to at Verizon so far, he
is terrible. He basically told me my bill was correct, he really did not care
what Tanya did and he would not do anything. I asked if he would send a message
to Tanya for her to call me and he refused. I then asked to speak to a
supervisor and he said none was available and he would have one call me back
within the next 48 hours. I changed my equipment since the installation from a
decoder box to a set top box that costs $2 more per month. My bill should now
be $100.93. This does not include the $50 gift card from the referral letter
still owed to me.