Need my saints to pray! Verizon has been robbing me by charging me since 2013 for a DVR that was de-activated. I called today with a question to find out some information that was totally different.....wanted to know why I do not have the OWN channel when it clearly says "Our records indicate that you already have the required package. Programming should be available shortly." In speaking with this agent, this stream of conversation led to her telling about me having DVR capabilities. I said, but I informed her that that particular service was changed back in 2013. I knew I used to have DVR but was told that it was disconnected as a result of my changes. She said, "no, you are being charged and have the service." I said, but I have not been able to use this service since 2013 and was told it was removed. She said you would need to talk to tech support and transferred to them.
After talking with the tech in tech support, he could see I was being charged but also discovered "you were never activated". However, he could not see how long it's been inactive, but that it was never activated. He then asked if I wanted activated and I said obviously if I am paying for something that that I have never had. He then says he has to transfer me to customer service to get it activated and to discuss with them any refunding with them. As I thought about this, I became upset as anyone would and decided I no longer wanted the service at all.
The person I spoke to next also engaged me with the fact that it showed up on my bill. Now, Now after speaking to this third person, she told me their system did not go back past a year and therefore she could not look at my history back that far and proceeded to tell me she could only refund me for 3 months. That is when I asked to speak to a manager. She in turn told me that a supervisor would not be available for 45 mins to an hour and I politely told her I would wait. When she realized I would not hang up the phone, she in turn hung up on me because I asked to speak to a manager.
I immediately called back and spoke to an individual who I could barely understand due to his thick accent. We roll through my situation and he puts me on a long term hold as well. He finally gets "Anne" the supervisor to come on the phone only to tell me that she would need to contact tech support to verify that my services were in fact not activated. Now keep in mind, the tech pinged my box and verified he could see that it was not activated. So now, the gentleman with the thick accent had just asked me for my number and now "Anne" was asking me for the same thing. She said she would need it to call me back once her and her tech called tech support and would call me back in about 15 mins.
I really hate big business because they seem to always use their power for evil. Now, should I check my bill every month, probably! But that does not give companies the right to steal from customers....especially for over 2 years.