Complaint Review: Verizon

I'm a senior, with a special daughter. I have had Verizon Fios since 2017, by force, they kept coming to my door. Then Cox internet raised their prices, I had no choice but to get involved again with Verizon. In the beginning it wasn't so bad, we did enjoy the fios at $35 a month, under ACP program for the low income, with 2 yrs. contract. But then they raised it to $45. Aug 11th I called to tell them that I'm moving, and need to move my service to my new address, (they record all customer conversations). The woman on the phone kept putting me on hold and then she told me I can't get fios at the new address. So she sold me 5G internet for a 30 day free trial and after $35 a month. Meanwhile, I'm thinking that she already closed my old address acct. Now, I just noticed that they keep deducting autopay for both accounts. old and new. and there was never a free trial period. Went to the Verizon store, because I couldn't get anyone that speaks normally on the phone. So they told me (Oh, sorry mam we do wireless and not handle fios.) He did call the CS on the phone to sort it out and they told him it's the pin number that's keeping her from closing her old acct. That's why they kept charging twice even though there was no signal going to that old condo. And they don't even tell you any info about the signal, because of the pin excuse, so she said they will send a form to resolve the pin issue, but they can't refund what they deducted. Now if I want to stop the auto pay from my bank it costs another $35. Meanwhile the new Verizon 5G home internet, since Aug.15.24 activation, billed $114. not even 2 months completed. So I went to Cox store and got myself an ACP program, again at a lower rate, $30 a month. I came home and couldn't connect the coaxial cable, no outlet was found, the sales lady said (there was cable at that apt.) Went back on Sat. to tell her that there is no connection for the cable. and she said"Sorry but it's going to cost you $100 to get the wiring done." Went outside and called Cox tech support and the lady with a heavy accent said there won't be any charges. Go figure, what are the people and as consumers going through, these days? How are we going to overcome all of these scams, and schemes? So shame on you VERIZON. If you're smart, return what you stole, because you can afford it. But we can't on SS and SSI budget.