Complaint Review: Verizon/internet/phone line

I am completely appalled by the service I have received from Verizon representatives and Verizon automated call center.  In my attempt to straighten out a problem created by Verzizon staff, I had to make multiple calls to reach someone in the correct dept.. Once I reached the correct dept., I was transferred over to billing then financing, back and forth, and finally somehow disconnected in the interim. Once the correct representative is reached, he/she was not able to help me since they are not able to look-up the information necessary to solve the problem.   I literally lost 2 full days of work in my attempt to secure services.

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My problems began in February when I requested for my cell phone, land line, and internet to be on one bill.  Since my cell phone bill was higher than usual, I assumed it was all in one bill.  To my amazement, my Internet was disconnected.  The representative I spoke with explained the bills were separate.  So I paid the bill, connection fee, and so forth to have services re-establised. The representative told me it would take a week for services to be rendered.  I explained to the representative that I am a Realtor who works from home and it is crucial for me to have internet.  She said in order to have an earlier connection date she will open another account, under my name, and cancel it so that I can have only 1 account active, which is (626) 355-8044, #011442115669248302.  Apparently, the account she created was never cancelled and the payment I was making was going into the account she created which is #01144211181511004 and a different phone number.  When I noticed I received 2 bills, I immediately called Verizon and spoke to a representative, named Patty, who assured me she corrected the problem.  About 2 weeks later, my Internet was disconnected again. 

From this moment on, it was pure frustration, desperation and a feeling of hopelessness.  I have never in my life have dealt with such incompetent representatives and service level. Unfortunately, I did not take notes on all my calls but below is a quick summary of a few calls:

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4/9 Patty, 4/9, Chris in Billing Dept., 4/26 David,(V109541), 4/27 Melody(182843), Renee, Supervisor(84422), Financial Service Dept.: Monica, Katishia, Kim, Ashia, John,

5/6 Shawn Williams, 5/6 Gerry, East Cost representative, and countless of calls to India or the Philippines; somewhere foreign.    Ticket numbers given to me:  DICN175561746, 797694520. Confirmation #OC6283073, 093159, 0C6884319, 0C6978747.  

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Due to the interruption of services, I lost a $6,000 deal.  I also had to pay additional fees for Matrix system and connection fees that were unnecessary.  Not to mention the countless hours I spent on the phone trying to straighten out this mess.  On top of this mess, I was charged $120 dollars for canceling my service.  Is this outrageous or what!  
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