Complaint Review: Verizon

 

acct#was told on 12-17-10 at the local Verizon Store that this contract was up, & could either be renewed,or terminated with no fee immediately.However we received a bill w/ a, $80 termination fee.I called & spoke w/ Verizon representative on 1-7-11 about this issue,they promised a supervisor would return a call to me regarding waiving the termination fee.I've waited over a month,& still no return call from Verizon.After receiving an automated call from Verizon 2day regarding unpaid balance,I called again today.I was informed that the was not a note on the acct saying that a supervisor was to return my call after 1-7-11.I was told that the fee would not be removed,& must b paid.After I said that I'm not responsible for the termination fee & will not be paying it,the rep spoke w/ a supervisor.She confirmed that the fee will not be waived,& suggested that I return to the store that mis-informed me.I requested a call from the supervisor regarding this issue.This is HORRIBLE customer service!Your employee assured me in person on 12-17-10 that there WOULD NOT B A TERMINATION FEE,because the contract was up.Also didn't receive a return call from a supervisor.I'd like this issue resolved immediately! If its not, I will most certainly report this negative experience to every media possible about your company's poor customer service, & taking advantage of a disabled person on a limited income.Thanks for your time.