Complaint Review: Verizon

I signed up for cable TV, Internet & telephone and it was installed on June 8th. The cable company notified Verizon at that time. I made 4 calls to Verizon starting on June 24th trying to find out the amount of my final bill. The first 3 times I was told they didn't know yet, it takes a while, and they would send me a corrected bill. In the meantime, they continued to bill me for service every month. On Aug. 5th at approx. 2pm, I explained the whole story to "Glenda" and she said she was going to connect me to a superior and told me to stay on the line. Wanting to finally get this resolved, I stayed "on hold" for at least 45 minutes, during which time no one ever returned to the line. Being a retired accountant, I figured out approximately what I owed them for the period that I had used Verizon and sent them a check marked "final payment". They cashed the check and sent me an Aug. bill for an additional months service plus all the late payment charges totaling $115.53. What does it take to get them to stop? They have been notified a total of 5 times that I no longer have Verizon and I can't even get them to talk to me! As far as I am concerned, I am 'paid in full' but the bills keep coming and, eventually they will probably send a report to a credit agency. I have always paid my bills on time and do not deserve to have a bad credit rating because of their stupidity.

June
Wesley Chapel, Florida
U.S.A.