Complaint Review: Verizon

On January 8th, I had residential phone and internet service installed.  It has been a nightmare since then. On both my services I have had connectivity issues.  I have called Verizon almost every week since I had it installed to report a problem with my service.  They have exchanged my Modem 3 times.  They have sent a technician out to the house on 4 occasions.  They have checked all the wiring and nothing seems to work.  The internet service goes on and off through out the day and as of right now I have no phone line( I have not called on this issue yet because I am going out to buy a non cordless phone and try again just to prove a point).

Every time I call I get a call center rep in another country and all they want to do is send a technician out.  I am constantly asking for credits for the time service is out.  I am at a lost as to what to do.  They won't let you talk to a Manager????

I am so upset with myself for not choosing Comcast.  Anyone offer any suggestions?