Verizon They tricked me about their no refund policy Freemont California
WARNING! DO NOT GO TO THIS VERIZON! THAT"S BECAUSE THEY WILL TRICK YOU! On June 13th I went to this Verizon needing a new phone because I cracked the screen I broke on my other phone I had just bought for $180 from another Verizon store a few days before. Sam helped me and was very nice and very helpful and very patient. Especially since I told him I did not have my glasses and he had to read everything to me.
Sam set me up with a phone that I am happy with and additionally sold me some JLab Epic Airsport earpods for $140. I expressed to Sam that what he picked out for me was a little more expensive than was planning on spending and that I had concerns because sometimes hands free devices don't always have good mic sound. I asked him if they did not work if I could bring them back and get a refund. Sam responded: "Yeah just bring them back and we will take care of you." However -- just like I worried -- nobody could understand me on the mic and when I looked the product up they are actually known for poor mic sound. Therefore on June 19 I called Sam and told him that I needed to return them and he said again: "Yeah just bring them right in and we will take care of it."
So on June 22nd I went to the store and waited 45 minutes while they helped another customer. Just for the manager to looking in my f.....ing eyes and tell me that there are no refunds and that they could only replace them with the same product or I could use the $140 towards something else in the store. Then he pointed at a sign on the wall I never saw saying there was a no refund policy. It was at this point it was clear to me that Sam tricked me.
Therefore I will never return to this store again and don't suggest anyone go there because they will trick you and have an unfair and greedy and abusive refund policy in which they make no acceptations and smugly refer to after they trick you. That's because they are shady. It's ultimately the reason I will be giving them $140 worth of free advertisement on the internet and all complaint forums such as Ripoff.com and yelp and others. I warned the manager but he did not seem to care very much. Let's see if he cares now.
2 Updates & Rebuttals
Jack
San Diego,California,
United States
Response to Comment
#3Author of original report
Tue, June 23, 2020
There are a lot of signs on the wall and I was not referred to the sign when I asked about the refund policy. However apparently you must have missed the part where I said I SPECIFICALLY ASKED the person if I could bring them back and get a refund if they did not work and he replied: "Yeah just bring them back and we will take care of you."
Now you want to talk to me about reading. However a simple of answer of "no" would have resolved the situation. Instead it was a sleight of hand trick and it was shady because I already said I did not have my glasses. But don't worry. That's because if you don't work there you should just get on with your life and not put so much energy into responding. That is if you really don't work there. Either way try and have a nice day.
Momo
United StatesPURE BS!
#3Consumer Comment
Tue, June 23, 2020
Since YOU KNEW there was going to be reading involved in the transaction, not to mention looking at the product, YOU FAILED the COMMON SENSE test and bring YOUR glasses. The SECOND time you were in the store, YOU saw the sign which means YOU could have seen the same sign when YOU were there the FIRST time!
This poor excuse of the blame game YOU are trying to play here is STUPID and pitiful! Anybody who wears glasses to read knows its a matter of COMMON SENSE to have them when going shopping or entering any agreement which requires they sign something. Don't bother wasting your time by writing back something equally stupid like "you must work for them" because I don't!