Complaint Review: Verizon

I am a 76 year old former Marine who has served his country 18+ years as a marine.

I opened a Janitorial Supply Business in 2014. I was contacted by Verizon to use its services in on

my business phone set up and Advertising. 

I was told my name, number and address would be included in the local telephone directory. This is the life blood of a new janitorial servie. 3 months later when the local directory came out my name was not included. I contacted Verizon and the agent said she was sorry but the last agent I dealt with forgot to put a ticket in for it to be included. I imediately asked that they cancel my account and refund the money I spent. Instead they refused and sent my account to collections.

I want my name removed from collections and to be refunded the money I spent. I also want them to treat older people

with respect and class as well as remember we veterans defended this country so please remember that when

talking to one.

Sincerely,

James W