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  • Report:  #1530509

Complaint Review: Verizon Visible company

Verizon Visible company verizon visible cell phone wireless I returned a phone then they kept the phone and my money

  • Reported By:
    Steven I. — Eustis Florida United States
  • Submitted:
    Wed, January 03, 2024
  • Updated:
    Wed, January 03, 2024
  • Verizon Visible company
    United States
  • Phone:
    212.395. 1000.
  • Category:

I ordered a new visible/verizon phone because I suddenly lost service in my county in central florida.  They said my 2 year old needed replacement.  So I agreed to get a new phone if that would fix my problem.  They assured me that the new phone would fix my problem and that if it didnt then i would have 14 days to return it.  I sent the phone immediately back after learning the new phone had not fixed the problem of no cell service.  They received it and have not refunded my money.  I informed them via the chat feature and they said that they would investigate and to wait 48 hours.  Well 48 hours passed and no news from them.   I want my money.

 

Case # 06389928

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