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Verizon Wireless $3200 Wireless Data Overage with NO NOTIFICATIONS Ripoff Internet
Verizon Case
In speaking to rep Jack Reed and others at Verizon wireless, I’ve stated these facts.
10 FACTS
1. In the 3 years that I’ve had this account, I have averaged less than 10gb per month data transfer.
2. In the 3 years that I’ve had this account, I have been reliably receiving emails stating my usage on my account and overage status.
3. Recently those emails have stopped coming.
4. In April I received a bill with $800 of overages.
5. In April I called Verizon enquiring about the overages. Without the emails, I was told that the emails were only a courtesy and it was my responsibility to check myself before the end of the billing period.
6. Since those emails have inexplicably stopped coming, I have started checking my account on my own to prevent overages.
7. Before the end of the billing period, on about 5/19, I checked and saw that I had less than 5 gigs of data transferred.
8. Since I had less than 5 gigs transferred, I changed my account DOWN from the 20gb plan to the 6gb plan
9. On 5/22, i went into the store to add two Ipads to and remove two jetpacks from my account and was not alerted of any overages.
10. A few days later when the bill came out, it showed that I used over 100 gigs of data transferred for an overage amount of $2500.
I have drawn conclusions from these facts and determined that in my opinion:
• I did not transfer this data
• There is some technical glitch either with the equipment or the billing method
• I really should have been getting many warnings of excessive data usage before bills of over $3000 in overages were charged.
• I really DID see that I had less than 5gb of data usage before the 5/21 bill cut, or I wouldn't have LOWERED MY DATA PLAN. (I’m not Crazy)
• There is no way that I should see less than 5gb of usage and then a few days later get a bill for over 100 gb of usage!
• When Verizon sees a bill cooking up to being over $2000, someone should be making a call or throttling the account in case of abuse.
• The Rep in the store should see something and realize that something is not right when looking at my account. How can you be making changes to the account and not say anything about two previous months of hundreds of dollars of overages?
VERIZON's RESPONSE
Melissa on 4/16, Jack Reed on 5/27 and Michael on 5/28 at Verizon have stated:
• There is no way that Verizon can make a billing mistake on the account.
• There is no way that any technical glitch or error could have been made on the account. These billing systems and devices are perfect and infallible.
Verizon cannot tell me any details about the actual data, including
o Any IP addresses involved
o Any Protocols or ports, whether HTTP, FTP, DNS SMTP, etc on port 80, 443, 25 etc
o Whether the traffic was predominately incoming or outgoing
The Kicker
There was actually a finding where due to my requesting and paying $500 for a static IP address, the overage emails cannot be sent out any longer. They just figured that out on 5/28/14, even though I called about overages and not getting emails a month earlier. Due to this, they were willing to negotiate last month’s overage bill of $800, but not the current bill of $2500
2 Updates & Rebuttals
VerizonVictim
Hollywood,Florida,
Verizon credited me back after investigation
#3Author of original report
Tue, September 16, 2014
After going through various avenues including filing an FTC complaint, an investigation was launched by Verizon executive services. They were really polite and good about following up. The determination was that there may have been an issue with the router, and there definitely was a problem with verizons systems because I should have been getting lots of notices about the overages. Turns out that when you get a static IP from them, it stops you from getting the overage alerts. So I got refunded for all of the overages and the $500 that I paid for the static IP. I'm satisfied, and still using verizon for cellular data.
KD
Hollywood,Florida,
UPDATE
#3Author of original report
Wed, May 28, 2014
Verizon has offered to pay the previous months overage of 690 but for some reason the new month doesnt apply for reimbursement, still sticking me with an additional $2500 of overage. I declined that offer and have filed an FCC complaint #14-C00586907 and will be taking them to small claims court.
I will update further whether I have won or lost this case, unless they agree to settle out with a gag order which i'll comply and leave this up as is.