Verizon Wireless, a corrupt, deceptive, ripoff, fraud, scam. They screwed me and others too. Jackson, Tennessee
Verizon Wireless is a ripoff, they sold me a phone plan saying there would never be any roaming, but ended paying hundreds of dollars in roaming charges. Roaming was not properly explained.
I was sold a Verizon wireless contract at Sam's in Jackson, TN. My understanding was for no roaming charges. First of all the phone was not properly programmed, then roaming charges were incurred.
Upon visiting the main Verizon office on N. Highland, I was informed of what my plan really was and also how to properly program the phone. At this visit I was explained that I really would have roaming charges and how this plan really worked. It was too late then to cancel the contract.
I would be happy at this point if I could just cancel the contract and start over with someone else.
Corlis
Jackson, Tennessee
2 Updates & Rebuttals
jean
Medford,Oregon,
the difference between roaming and long distance (toll)
#3UPDATE Employee
Sat, October 26, 2002
just want to explain.....
When customers come to sign up service they hear words like: FREE or INCLUDED nation wide long distance. This makes people think that they can call anywhere from anywhere. This is a huge misconception so I wanted to state the difference in an easy way.
Roaming is where you physically are with your cell phone and placing a call or receiving a call. This means you are on another carriers(another cell phone providers) tower. The reason roaming is so expensive is because that company is charging your company to use there systems.
Long distance is where you are calling to. So from the companies teritories you can call anywhere else in the 50 states with no charges it just uses airtime.
So in short roaming is where you are calling from and long distance is where you are calling to.
If people (including myself) knew this info before signing up for a rate plan there would not be so many complaints about companies not explaining the plans right...maybe we just did not understand.
I know this is a major problem and misconception because I deal with this complaint everyday, multiple times a day. So yes some complaints are valid that the agents or sales rep did not explain the price plan correctly but a lot of the time we as customers did not read over the contract and price plan well enough before signing and getting that cute little cell phone for free.....so remember it is your responsibility to protect yourself and find out as much info about a product before signing your life away...
Ryan
phoenix,Arizona,
Why not blame Sams
#3Consumer Comment
Wed, October 23, 2002
Another lesson learned the hard way.
Buddy, you bought you phone from an agent.
Blame the people at Sam's or even yourself for not knowing what plan you selected.
Always purchase phones or new lines of service through a corporate store or ask more questions or get it in writing.