I am among the thousands of unhappy Verizon Wireless customers. Recieved a Blackberry Storm by mail. Activated by an in store representative, only to later find out that I was being billed for a Data Plan subscription that I was not informed of beforehand, and that I did not accept. Attempted to return the phone numerous times, and have dealt with Customer Care a half a dozen times. Its been 8 months.
Finally I discovered how to reach the Executive Relations team at Verizon Wireless. They are the only ones who can help resolve your problem, short of having an attorney contact them. BTW, I subscribe to Pre-Paid Legal for $35 a month, and their attorneys at no additional charge, will contact Verizon Wireless. Find me on twitter (((ROR redacted)))
Share your experiences online and then email me (((ROR redacted))). I will forward you important contact information to reach the real decision makers at Verizon Wireless, the Executive Relations team.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
SashaB
Mesa,Arizona,
USA
You agreed...
#2UPDATE Employee
Mon, November 02, 2009
Unfortunetly, no lawyer or Executive Relations team is going to be able assist 8 months later. There is a contract whether over the phone or in store that is signed stating exactly what plan and features you are agreeing to. No matter what any employee says to you the 30 day worry free guarantee supercedes. Not only the contract, the first bill (w/i 30 days) showing the charge, but also a confirmation letter is generated for any and all feature changes. Sorry.