Complaint Review: Verizon Wireless

Verizon Wireless has horrible business practices!  After chatting extensively with an online agent I decided to purchase a phone and pay as you go unlimited plan only to find out when I tried to active the phone it could not be activated because the phone was in a roaming mode and after many calls and transfers I came to the conclusion I would not be able to use the phone or plan at all because of the area I live in.  I was ok with this and not too upset.  What has me very upset is their practice and policy for returning the phone and getting my money refunded.  The phone came with a pretty simple straight forward flyer with instructions on how to retrieve a shipping label.  I followed the instructions to a tee, but came to a point that I needed to inter a PIN.  Because I was never able to active my phone I never received a PIN so I was stuck.  I called the number that was listed on the flyer, but all I got was an automated operator giving me two options neither of which was the option to speak with an operator.  At that time a window appeared for offering me to chat live with a customer person.  After a long chat I was given the 800 number that does nothing, but give you the two options for paying and no option to talk to a customer service person.  I located another number and called and after a long time on the phone and many transfers I was told the only way to get a return label was to have it mailed or go to a local Verizon store.  I called to double check the procedure with my local store and was told that they would not be able to return the phone and I needed to go through customer service so I was back at square one.  They are going to snail mail me a return label, but can’t e-mail of fax the return information because of company policy!!!!  What a hot mess!  So looks like I’ll be waiting a while to get a refund.  Be forward once you take the bait and buy from Verizon you are on your own and they aren’t going to do anything to help you!!!