Verizon Wireless Black Friday Fraudulant Advertising Seattle Washington
Ordered new service for 3 phones and 2 Galaxy Tablets advertised for Black Friday deals. 1st call at 7 am pst, but they were having issues with the system and could not complete the order so I was told they would call me back. They didn't and I contacted them 2 more times that afternoon and was told once again problems with the system they would call me back. They never did and that evening I called back and finally got someone to place the orders for the phones (which 1 was now unavailable) and they still were having issues with the tablets so was told they would get it fixed and ordered and notify me when it was taken care of. Saturday - I called them, same story problems with system; Sunday - Sales dept who I originally talked to not available by phone that day, told me to call back tomorrow; Monday - called in am and got same story, asked to speak to manager but none were available, so I called back again that evening and was told the tablets were now all sold out and there was nothing I could do. Called tuesday morning and spoke to manager and explained that this was unacceptable and needed resolution, he would look into it and get back to me. The next day I get a call from a rep and she informs me that there were only 500 tablets for sale on friday and that they were sold out when I originally called so there was nothing she could do. I explained that this was never mentioned once in 6 days or by 1 of the 30 different reps I spoke to in the total of 7 hours of my time wasted on the phone, so this is an unacceptable excuse.
I will be recieving the new phones today via fedx - they will be returned and the account will not be activated. This is the worst customer service I have ever recieved.
1 Updates & Rebuttals
Trish
spanaway,Washington,
United States of America
Update on original post
#2Author of original report
Thu, December 13, 2012
After getting the run around for a week, I contacted the Executive Corporate HQ in New York and spoke to the CEO of Public Relations. I explained my situation, telling him I did not expect freebies just what I ordered or comparable at the same price. He apologized profusely and said he would look into it and get back to me. The next day I was contacted by a supervisor from Los Angeles. NY pushed me off onto this new guy and this was their final offer to resolve the matter:
Original Order: 2 Galaxy Tablets $99 each. (out of pocket expense $200)
New offer: 2 Refurbished Galaxy Tablets @retail price of $279.99+tx ea (out of pocket expense $612.62)
Verizon to adjust on first bill: $70 for activation fees ($35 ea) and $368 ($184 ea tablet)
Conclusion: If adjustments honored on bill, total cost of refurbished product $122 ea
I called them back and explained that this was an insult to offer me a refurbished product for a higher price then the new product and expect me to pay an additional $400 upfront out of pocket in the hopes that they would honor their agreement to make the adjustments, which I can't trust that they will. I explained this was unacceptable and would be returning everything to them and not activating the acct period. They did not even try to work with me.
After that I took the phones to the local Verizon stores to return them and they wanted to charge me a $35 restocking fee per phone even though they were never even opened or removed from the box. I told them off and sent them to Verizon via fedex. I have had to since cancel the credit card used just to make sure they dont try and charge me for those fees. They just better hope they don't send me a early termination bill, since I never activated the acct, but we will see.